Shipping policy

Shipping Policy

Last updated: 20/10/2025

Thank you for shopping with ETS Motorsports. We strive to get your automotive accessories and parts to you quickly and securely. Please review our shipping policy below. By placing an order, you agree to the terms described here.

  1. Shipping Destinations
  • We ship domestically within Australia and internationally to selected countries.
  • Availability of shipping destinations and carriers may vary by item.
  1. Processing Time
  • Orders are processed within 1–2 business days after payment confirmation (excluding weekends and public holidays).
  • Some items may require longer processing due to stock availability or custom modifications. If processing will take longer than 2 business days, we will notify you by email.
  1. Delivery Timeframe
  • Domestic (Australia): Typical delivery 3–15 business days after dispatch.
  • International: Typical delivery 7–30 business days after dispatch.
  • Some deliveries can take up to 90 days depending on country, customs clearance, weather, or carrier delays.
  • Please note: these are estimates and not guaranteed. Actual delivery times may vary.
  1. Shipping Rates
  • Rates are calculated at checkout based on weight, dimensions, destination, and chosen service level.
  • We offer multiple shipping options (standard, expedited where available). The available options will be shown at checkout.
  • Free shipping may be offered on select orders or promotions. Details will be shown at checkout.
  1. Tracking
  • Once your order ships, you will receive a shipping confirmation email with tracking information (where available).
  • You can use the tracking number to monitor your package on the carrier’s website.
  1. Customs, Duties, and Taxes (International Orders)
  • International shipments may be subject to customs, import duties, or taxes, which are charged by the destination country.
  • ETS Motorsports is not responsible for any additional charges imposed by customs. Any such charges are the sole responsibility of the recipient.
  1. Delivery Issues and Lost Packages
  • If your tracking shows no movement for 7 consecutive days, or you have not received your package within the estimated window, please contact us.
  • If a package is marked as delivered but you have not received it, please contact us within 7 days of the delivery date so we can investigate with the carrier.
  • Responsibility for lost or damaged items is limited to the terms of the carrier’s insurance and our policy. We may request photos or documentation to process claims.
  1. Shipping Restrictions
  • Some items may be restricted or unavailable for certain destinations due to local laws or carrier limitations.
  • We may require additional information to fulfill international orders (e.g., recipient phone number, business vs. residential address).
  1. Order Accuracy and Damages
  • Please inspect your package upon receipt. If you receive the wrong item or if an item arrives damaged, contact us within 7 days of delivery with supporting photos and details.
  • We will arrange a replacement, refund, or credit in accordance with our warranty and returns policy.
  1. Returns and Exchanges
  • Our Returns & Exchanges policy details apply to shipping issues as well (e.g., wrong item, damaged in transit). Please refer to that policy for steps and timelines.
  1. Contact Us

Notes for you to tailor (optional):

  • Replace [Date] with the current date.
  • If you know your actual processing times, add specifics (e.g., weekends excluded, holidays).
  • If you have preferred carriers (Australia Post, DHL, FedEx, etc.), you can add a brief line under Shipping Rates or a dedicated carriers subsection.
  • Consider adding a dedicated “Tracking Portal” link if you have one, and a link to your Returns & Exchanges policy page.
  • If you maintain a printer-friendly version, you can add a print button on the policy page via your theme.